Customer Service
Customer service
Our philosophy is very simple. We have been in business for over 60 years and as a family business our motto has always been pretty straight forward: stay simple and keep it real.
In a world where people are being lied to on a daily basis with false advertisement and erroneous promises, we make sure we stick by what we say and do.

Our focus on fine jewelry making and quality customer service is what we try to accomplish one day at the time.
Jewelry is a sentimental gift that can be passed from generation to generation.
Jewelry is about making you feel special, making you look radiant and beautiful.
The jewelry you wear is about you and who you are! At Artediam we understand that and we feel honored by the trust our customers have been showing us over the years.
Whether you are buying a piece from our existing collection or whether we design you your own piece, we remain every step of the way faithful to the one thing that matters the most to us: You.
 
Here are some of the concrete actions we are taking to fulfill our philosophy:
•    Up to 3 year guarantee on some of our jewelry
•    We guarantee the quality of our diamonds with the “ideal cut” label.
•    We ship a certificate of authenticity with every jewelry
•    All of jewelry is stamped so you know exactly what you are getting
•    All of our engagement rings come with a GIA certificate


More about the ideal cut label:


Ideal Cut is a specific set of proportions discovered by Marcel Tolkowsky in 1919 that produce the greatest brilliance ( fire ) and maximum dispersion in a round brilliant. When you purchase an Ideal Cut diamond you give the gift of perfection.
What makes Artediam so unique, is that we are able to offer Ideal Cut, not only in big stones, but even in the smallest diamonds that we use in our jewelry. Being able to cut a diamond that is 1/100 of carat in Ideal Cut is where the true craftsmanship really comes into play. Wouldn’t you say? Our Ideal Cut labeled jewelry have diamonds that  offer unbeatable brilliance and fire.
You have to see it to believe!